This template is a starting point and should be reviewed by a South African attorney before publication.
1. Terms & Conditions
Business: Erasmi Alpha Capital (Pty) Ltd trading as My AI TaskForce.
Services include AI automation, websites, SaaS automations, agentic chatbots and software development.
Projects follow: discovery, specification, approval, development, testing, UAT, deployment and support.
40% deposit plus agreed milestones. Deposits are non-refundable once work commences.
Custom software ownership transfers after final payment. SaaS platforms, automation frameworks and reusable libraries remain our intellectual property and are licensed only.
Client has 10 business days after delivery to perform acceptance testing. If no material defects are reported, delivery is deemed accepted.
Bug fixes relating to the agreed specification are included during the support period. New features require a separate quotation.
AI responses may be inaccurate and clients remain responsible for verifying business-critical information.
South African law governs these terms. Parties will attempt negotiation then mediation before litigation/arbitration.
2. Privacy Policy
Comply with POPIA and UK GDPR where applicable. Collect only information necessary to deliver services. Client data remains the client's property. Appropriate technical and organisational safeguards are implemented. Third-party providers (OpenAI, Twilio, WhatsApp, Google Cloud, Azure, GoHighLevel and hosting providers) process data according to their own terms.
3. Cookie Policy
Website uses cookies necessary for operation, analytics and service improvement. Users may manage cookies in their browser.
4. Refund Policy
Initial consultation is free. Custom software development is non-refundable once development starts. No refunds are available after successful delivery according to the agreed specification. SaaS subscriptions already consumed are non-refundable unless required by law.
5. Cancellation Policy
Before work begins, payments are refundable less administration costs. After work begins, client pays for completed work. Completed projects cannot be cancelled after deployment. Monthly subscriptions require 30 days written notice.
6. Delivery Policy
Delivery occurs when development is complete, UAT completed, client acceptance confirmed or deemed accepted after 10 business days, and solution deployed. Software includes 30 days support; SaaS support continues while subscription remains active.
7. SLA
Support hours, response times, maintenance windows and exclusions to be defined per client agreement.
8. Software Development Agreement
Requirements documented and approved before development. Change requests are separately quoted. Confidentiality applies to code, prompts, credentials, pricing and business information.
9. Website Development Terms
Client supplies content and approvals promptly. Third-party licences, domains and hosting are client's responsibility unless otherwise agreed.
10. AI Services Terms
Client is responsible for knowledge supplied to AI systems. AI output should be reviewed before business decisions. Third-party AI availability is outside our control.
11. Maintenance & Support Terms
Support covers defects against agreed specification. Enhancements and scope changes are billable.
12. Intellectual Property Policy
Client owns bespoke software after final payment. My AI TaskForce retains ownership of SaaS platforms, frameworks, libraries and generic components. Client owns its data and branding.
13. Project Acceptance Policy
Client has 10 business days to test deliverables. Material defects reported in writing will be corrected. Absence of such notice constitutes acceptance.